Do you have any doubt?

Below is a collection of frequently asked questions and their answers to help you.

Mail: gestionacontratas@nalandaglobal.com

Mail: Gestionacontratas@nalandaglobal.com

Check our frequently asked questions

FAQ App

Frequently asked questions about the Access Control App

This error is due to a malfunction of the “Google Play Services” library.

To solve the problem:

1. Open Android application menu, go to “Settings”.

2. Enter “Applications and notifications” (this option may change depending on the version of Android installed).

3. Enter “Application information” (this option may change depending on the version of Android installed).

4. Enter “Google Play Services”, within the detail, “uninstall updates” or “uninstall” if this option does not exist.

After a few minutes, notifications from different applications will begin to arrive asking to update the application “Google Play Services”, we access one, it will take us to the Play Store where we must update the application to the most current version.

5. Restart the mobile and the camera should work. NOTE: to do this process, users need to be able to install applications from the Play Store.

For more info download the manual here.

It does not work in real time because communication with the server is essential to be able to sign in in the Gestiona system.

But the application has an “offline mode” that can be activated and deactivated manually, which allows to save the transfers automatically in “Pending registrations” to be able to make all pending transfers when you have an internet connection from this section of the menu.

In case the connection is lost without having activated the “offline mode”, the application saves automatically in “Pending registrations” the transfer in progress.

For more info download the manual here.

Yes, the work can be configured to only sign workers with a green light. In this way we will prevent those who are not suitable from entering the work and doing work. Only workers are allowed to enter with all the documentation in order.

In order to configure this option you have to contact your project manager and have it activated for you.

For more info download the manual here.

Buyers FAQ

Most frequent doubts for Contractors about the CAE Document Management service

First check if the work appears as Finished, and in that case contact our contractor service department to have it reactivated (gestionacontratas@nalandaglobal.com).

Once you have the center In progress you have to activate the companies, for this deactivate the option “Active companies” in the list of your subcontractors

This will show you the companies that have been deactivated due to the completion of the work. Finally, you have to remove the departure date in all the works so that they are active again.

For more info download the manual here.

Endesa workers are a special type of subcontractor worker who does not count in the general calculation of company workers, but cannot be used in other types of centers either.

If when trying to assign a worker you get an error message. It means that this worker is marked as exclusive to Endesa and can only work on Endesa files.

Therefore, you have to tell the subcontractor to uncheck the check in order to incorporate it into your center.

For more info download the manual here.