Do you have any doubt?

Below is a collection of frequently asked questions and their answers to help you.

Mail: gestionacontratas@nalandaglobal.com

Mail: info@nalandaglobal.com

Check our frequently asked questions

FAQ App

Frequent questions about the Access Control App

This error is due to a malfunction of the “Google Play Services” library.

To solve the problem:

1. Open Android application menu, go to “Settings”.

2. Enter “Applications and notifications” (this option may change depending on the version of Android installed).

3. Enter “Application information” (this option may change depending on the version of Android installed).

4. Enter “Google Play Services”, within the detail, “uninstall updates” or “uninstall” if this option does not exist.

After a few minutes, notifications from different applications will begin to arrive asking to update the “Google Play Services” application, we access one, it will take us to the Play Store where we must update the application to the most current version.

5. Restart the mobile and the camera should work. NOTE: to do this process, users need to be able to install applications from the Play Store.

For more info download the manual here.

If you already had access to our portal and now you cannot enter because you do not remember the password, or access to the portal has been restricted or blocked, follow these steps:
Access our page www.nalandaglobal.com Click on the black access button located at the top right.
In the personal area, click on the orange square of “recover forgotten password.

In the password help, fill in the fields that are requested. The CIF of your company, the USER that we indicated when you registered on the platform, and the Email address that put us in the contract to join Nalanda Global.

Access your email and find the email that we have sent you. You will have received an email like this: EYE! Very important. Remember the user who tells you. Click on the link indicated and fill in.

Remember that the key must be a key of at least 10 characters and must contain ALPHANUMERIC data and also a special character (period, asterisk, pound, etc). If there are fields already filled in, delete them until they are empty.

Remember that it is very important that you ALWAYS write the email and passwords. If it tells you to copy and paste, they may take space or other signs that recognize them as characters and that makes the passwords not match or give an error.

For more info download the manual here.